Exchange, Return & Refund Policy

We strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied, we offer a straightforward return and exchange policy.

Exchange Policy

Eligibility:

• Exchanges are accepted within 7 days from the date of delivery. After this period, we regret that we cannot accept any exchange.
• Items must be unused, undamaged, and in their original packaging to qualify for an exchange.
• If an item is damaged or defective, an unboxing video of the product is required for verification.
• Customized or personalized items are not eligible for exchanges.
• Exchanges due to size or color issues can be requested by contacting us via email, chat, or WhatsApp, providing the new size/color/design details.
• Hygiene conditions prevent us from accepting exchanges for items that are found to be worn or used.
• If you receive a tampered package, empty parcel, or a missing product, contact our customer support within 24 hours of delivery. A 360-degree unpacking video is required for us to process your request.
• All tags, labels, and packaging materials must be intact and undamaged.

Initiating an Exchange:

• Contact our customer support at info@thesilvercompany.co within 7 days of delivery.
• Provide your order number, reason for exchange, and relevant details for verification.
• While handing over the product to the courier, record a video and share it with us. Any exchange request without a handover video will be considered void and incomplete.

Return Policy

Eligibility:

• Returns are accepted within 2 days from the date of delivery. Returns requested beyond 2 days cannot be processed.
• Items must be unused, undamaged, and in their original packaging to qualify for a return.
• Hygiene conditions prevent us from accepting returns for items that are worn or used.
• If an item is damaged or defective, an unboxing video of the product is required for verification.
• Customized or personalized items are not eligible for returns.
• If you receive a tampered package, empty parcel, or a missing product, contact our customer support within 24 hours of delivery. A 360-degree unpacking video is required for us to process your request.
• All tags, labels, and packaging materials must be intact and undamaged.

Initiating a Return:

• Contact our customer support at info@thesilvercompany.co within 2 days of delivery.
• Provide your order number, reason for return, and relevant details for verification.
• Securely package the item, including all original accessories and documents. If the purchase includes a set of items, all components must be returned together.
• The customer will bear the return shipping costs, restocking charges, and payment gateway fees, except in cases of defective products or errors on our part.
• Once received, our quality assurance team will inspect the returned item. We will then notify you of the approval or rejection of your refund or exchange.
• While handing over the product to the courier, record a video and share it with us. Any return request without a handover video will be considered void and incomplete.

Missing, Broken, or Damaged Items

• If you receive an empty package, missing, or broken/damaged items, contact our customer support within 12 hours of delivery.
• A clear video recording of the unboxing process is required to process your claim. The video should clearly show the packaging condition, product, and all contents.
• Any claim without supporting video evidence may not be processed.
• If package tampering is evident, the return and claim will be rejected.
• Claims submitted after 12 hours of delivery may not be considered.
• We will cross-verify your unboxing video with our packaging recording before processing your claim.

Important Notes

• If a return package is missing items (e.g., if multiple products were claimed to be returned but not all were received), we reserve the right to deduct the full price of the missing items or accessories from the refund. This includes promotional gifts, such as free items.
• Approved refunds will be processed to the original payment method.
• Approved exchanges will be processed, and the replacement item will be shipped after verification.
• This Return & Exchange Policy is subject to change. Please check periodically for updates.

Contact Us

For any questions or concerns regarding our Returns & Exchange Policy, please contact us at info@thesilvercompany.co.

By making a purchase from The Silver Company, you agree to the terms outlined in this policy.