Privacy Policy

This Privacy Policy explains how THE SILVER COMPANY ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from thesilvercompany.co (the "Site").

By using our services, you ("you" and "your") agree to the collection, use, and disclosure of your information as outlined in this policy. If you do not agree, please refrain from using our services.

Changes to This Privacy Policy

• We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons.
• Updates will be posted on the Site, along with an updated "Last Updated" date.

Information We Collect

We collect personal information to provide our services effectively. The type of information collected depends on how you interact with us.

1. Information You Provide

• Contact Details: Name, address, phone number, and email.
• Order Information: Billing/shipping address, payment confirmation, order history.
• Account Details: Username, password, and security questions.
• Shopping Preferences: Items viewed, added to cart, or wishlisted.
• Customer Support Information: Information provided during communication with us.

2. Information Collected Automatically

We use cookies and similar technologies to collect information about your interaction with our Site, such as:

• Device and browser information
• Network connection details
• IP address and browsing behavior

3. Information from Third Parties

We may receive information from third-party vendors such as:

• Service Providers: Payment processors, order fulfillment partners, and IT services.
• Marketing & Advertising Partners: Analytics and advertising services to improve customer experience.

How We Use Your Information

• Process orders, payments, returns, and exchanges.
• Provide customer support and manage your account.
• Improve our services and personalize user experience.
• Detect and prevent fraud or security issues.
• Send marketing and promotional communications (you can opt out anytime).

Cookies and Tracking Technologies

We use cookies for website functionality, analytics, and marketing. You can adjust cookie settings in your browser, but disabling cookies may affect site performance.

How We Share Your Information

• Service Providers: Payment processors, logistics, and IT support providers.
• Business & Marketing Partners: To deliver tailored services and advertising.
• Legal Compliance: If required by law, to enforce policies, or protect rights.
• Business Transfers: In case of mergers, acquisitions, or asset sales.

User-Generated Content

Any reviews or content you post on our Site may be publicly accessible. Please avoid sharing sensitive information.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy policies or security practices.

Children’s Data

Our services are not intended for children. We do not knowingly collect personal data from individuals under 16 years old. If you believe we have, please contact us for removal.

Data Security & Retention

We implement security measures to protect your personal information. However, no system is 100% secure. We retain your data as necessary for service provision, compliance, dispute resolution, and legal requirements.

Your Rights & Choices

Depending on your location, you may have rights to:

• Access & Know: Request a copy of your personal data.
• Delete: Request deletion of your data.
• Correct: Update inaccurate information.
• Restrict Processing: Limit how we use your data.
• Withdraw Consent: Opt out of certain uses of your data.
• Manage Preferences: Unsubscribe from promotional emails.

To exercise these rights, contact us using the details below. We may require identity verification before processing your request.

Complaints

If you have concerns about our data practices, you may contact us. If unsatisfied, you may escalate the matter to your local data protection authority.

International Data Transfers

We may transfer your data outside your country, including to the U.S., under recognized legal frameworks such as Standard Contractual Clauses.

Contact Us

For any privacy-related requests, contact us at:

📧 Email: info@thesilvercompany.in

By using our services, you acknowledge and agree to this Privacy Policy. Please review it periodically for updates.